Returns & Exchanges


Returns of our products are accepted only under the following circumstances:

  • If we have sent you the wrong goods.
  • If the goods are damaged upon arrival.

In both cases, please contact us on 02085072751 to arrange a replacement.

What you can’t send back:

Unfortunately, some items are non-cancellable and non-refundable:

  • Anything that’s specially made, or ordered, with your choice of name, message or any other customised aspect that makes it unique to you (and therefore not resalable)

Products must be returned with the original packaging, unused. All other returns/replacements/refunds are purely at the discretion of Frame That. This does not affect your statutory rights.

Unfortunately we cannot offer any exchanges due to the bespoke nature of our products.

Please contact us here with any further questions you may have. 

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